Refund policy
Our 30-day guarantee
Try Mellae for 30 days. If it is not for you, email shopmellae@gmail.com within 30 days of delivery and we will refund the product price.
How it works
- Email us your order number and the reason for the return.
- We reply within 1 business day.
- Your refund goes back to the original payment method within 5 to 10 business days of approval.
The honest fine print
- Shipping costs are not refundable.
- We can refund up to one opened unit per product. Unopened extras are always refundable in full.
- You do not need to ship opened supplements back to us.
Damaged or wrong item
Email us a photo within 7 days of delivery. We will send a replacement or refund you in full, and you keep the original. No return needed.